Customer Terms

• Personal Loan/Personal Line of Credit/Overdraft Terms
• Current/Cheque/Savings Account and Time Deposit Terms

Credit limit
An overall credit limit, comprising all your personal loans, Personal Credit facilities and credit cards with us, will be subject to the maximum limit allowable under prevailing regulatory requirements and guidelines.
Maximum combined credit limit 2.2 If your annual income:-

• (a)  ranges from S$20,000 to S$29,999, your maximum combined credit limit is up to 2 times your current monthly income;
• (b)  ranges from S$30,000 to S$119,999, your maximum combined credit limit is up to 4 times your current monthly income subject to a cap of S$200,000; or
• (c)  is S$120,000 and above, your maximum combined credit limit is up to 8 times your current monthly income subject to a cap of S$200,000.

Notwithstanding the above, we reserve the right to assign you any maximum combined credit limit as we deem appropriate. We reserve the right to decline or approve your Dash Advance Personal Loan application.
Existing personal loan, personal credit facility or credit card
If you have an existing personal loan or Personal Credit facility with us, we may terminate your Personal Credit facility and convert your Personal Credit account to an account known as Dash Advance Personal Loan account or assign you a lower credit limit for your Dash Advance Personal Loan. We need not give any reason for doing so.
If you have an existing personal loan, Personal Credit facility or credit card with us, we may vary the combined credit limit of all your personal loan, Personal Credit facility or credit card, or any other unsecured credit facilities with us. We need not give any reason for doing so.
Existing credit card holder with S$500 credit limit
If you have an existing credit card with S$500 credit limit known as S$500 credit card with us, the
following will apply to you if your Dash Advance Personal Loan application is approved:

• (a)  We have the right to terminate your S$500 credit card account at our discretion without givingyou any prior notice or reason.
• (b)  If there is a minimum credit balance in your S$500 credit card account, we may refund youthe credit balance (if any) by either crediting it into any of your account maintained with us or 1

Payments services are provided by Telecom Equipment Pte Ltd (“SingTel”) and banking products are provided by Standard Chartered Bank (Singapore) Limited. Send you a cashier’s order. We reserve the right to decide any other method of refund as we deem appropriate.

• (c) Any credit balances into your S$500 credit card account will not be considered when calculating your available credit limit.
• (d)  If the credit balance in your S$500 credit card account is below the minimum credit balance, we reserve the right not to refund you the credit balance. We do not entertain any appeal on this.
• (e)  If there is a debit balance in your S$500 credit card account, we will reflect the debit balance in the statement in the subsequent month. The debit balance is subject to late payment and finance charges as set out in the Credit Card Tariff Sheet.
• (f)  We reserve the right to consolidate or combine the debit balance in your S$500 credit card account with any other credit card account you have with us or Dash Advance Personal Loan account. Please also refer to clause 21.3 of our Customer Terms.
• (g)  We reserve the right to change the minimum balance referred to in this clause any time without giving you any prior notice or reason.

How does Dash Advance Personal Loan work
Dash Advance Personal Loan is an instalment repayment facility which allows you to apply for loans known as Dash Advance Personal Loan for combined amounts of up to 98% of your available credit limit. If we approve your Dash Advance Personal Loan application, we will open a Dash Advance Personal Loan account in your name. The minimum amount for every Dash Advance Personal Loan application is S$1,000. We reserve the right to decline your Dash Advance Personal Loan application or approve your application with a lower loan amount than the amount you have applied for, even if the amount you have applied for is within your available credit limit. We need not give any reason for doing so.
You can apply for your Dash Advance Personal Loan to be repaid over tenors of between 12 to 60 months. We will notify you of the amount of each instalment and the instalment payment dates after your application is approved.
Each approved Dash Advance Personal Loan will reduce your available credit limit by the approved amount. Your available credit limit will be restored by the amount of each principal repayment we receive.
We will notify you of the outcome of your Dash Advance Personal Loan application either by letter or by reflecting the transaction on the account statement or in any manner as we deem fit.
If your Dash Advance Personal Loan application is approved, we may (but are not obliged to) disburse the approved loan amount to you in any of the following methods:
payment to your savings account or current/cheque account with us; or

• payment to the credit card, credit line, current or savings account with other banks asdesignated by you in your Dash Advance Personal Loan application form.The disbursement may (but not necessarily) be made prior to the letter notifying you of the outcome of your Dash Advance Personal Loan application or account statement being received by you.
• Payments services are provided by Telecom Equipment Pte Ltd (“SingTel”) and banking products are provided by Standard Chartered Bank (Singapore) Limited.

If you have designated any credit card, line of credit, or any other accounts for the disbursement of the approved loan amount, you must continue to make payments to the above accounts and we are not liable for any overdue amounts, interest or any other fees, costs, or expenses incurred.
If we approve your Dash Advance Personal Loan application, you must repay the approved Dash Advance Personal Loan amount by instalments known as instalment over such number of months known as instalment tenor in such amounts known as instalment amount as we may approve. We reserve the right to include, remove or vary the instalment, the instalment tenor or the instalment amount at any time without giving any reason.
We reserve the right to debit your Dash Advance Personal Loan account for any outstanding instalment amount or demand immediate payment of all sums outstanding regardless of whether the amount is reflected in the credit card or Dash Advance Personal Loan account statement or is due and payable as at the date of the demand.
Interest
Interest for the approved Dash Advance Personal Loan amount is calculated from the date of disbursement of the approved Dash Advance Personal Loan amount until the date of expiry of the instalment tenor.
The applied interest rate indicated for your Dash Advance Personal Loan is calculated on the assumption that the loan principal is constant throughout the instalment tenor and is used as a reference to calculate the total interest on your Dash Advance Personal Loan for the full instalment tenor. The total interest on your Dash Advance Personal Loan for the full instalment tenor can be computed by multiplying the approved Dash Advance Personal Loan amount by the applied interest rate for the full instalment tenor. The effective interest rate (“EIR”) indicated for your Dash Advance Personal Loan reflects the true cost of borrowing and takes into account the reducing balance method of interest calculation.
Your applied interest rate and EIR will be indicated on your Dash Advance Personal Loan disbursement letter which will be sent to you by mail or any other method we deem fit.
We reserve the right to vary the interest rate (whether applied or effective or any other names called) or the basis of calculation of interest of any approved Dash Advance Personal Loan at any time during the instalment tenor. We need not give any reason for doing this.
The interest rate is not applicable to existing outstanding balances or any amount subsequently incurred on the Dash Advance Personal Loan account that is not related to the approved Dash Advance Personal Loan or any other credit card accounts with us.
Default Interest
If we do not receive your instalment amount payment in full on or before the due date twice for any 6 consecutive monthly account statements, a default interest of 4% per annum (or any other rate as we may stipulate from time to time at our discretion) will be added to the original EIR on the entire outstanding balance on your Dash Advance Personal Loan account.For clarity, the interest of 4% per annum (or any other rate we may stipulate) plus the original EIR is known as revised EIR. The revised EIR will be effective starting from the next statement date immediately after the second payment due date being missed.
If we receive the instalment amount payment in full on or before the due date every month for 6 consecutive monthly account statements, we will reinstate the revised EIR to the original EIR. The reinstatement (if any) will be effective from the next statement date after we receive your instalment amount payment for the sixth month.3
Payments services are provided by Telecom Equipment Pte Ltd (“SingTel”) and banking products are provided by Standard Chartered Bank (Singapore) Limited.

Your instalment amount will remain unchanged but your instalment tenor will automatically be extended as a result of the revised EIR if we do not receive your instalment amount payment in full on the due date twice for any 6 consecutive monthly account statements under clause 5.1. We reserve the right to decide on the method of calculation for the default interest.
In addition, we will impose late payment and finance charges on the outstanding balance on your Dash Advance Personal Loan account from the statement date of the relevant statement (see clause 9).
Instalment amounts
Each instalment amount is calculated based on the sum of (a) the approved Dash Advance Personal Loan amount and (b) the applicable interest over the instalment tenor, divided by the number of months of the instalment tenor. The instalment amount is constant throughout the instalment tenor, and comprises a principal repayment component and an interest repayment component which is set out in the account statement. The proportion of the principal repayment component and interest repayment component of the instalment amount varies over the instalment tenor. The interest repayment component of the instalment amount is higher in the beginning of the instalment tenor than towards the end of the instalment tenor.
We reserve the right to determine the proportion of the instalment amount which relates to payment of the principal amount and the interest amount for each instalment amount. We may apportion interest as follows:
by applying the reducing balance method to determine the amount of interest attributed to each instalment; or by applying the “rule of 78” method; or by such other means and manner as we may deem appropriate.
Annual fee
Each Dash Advance Personal Loan application is subject to a non-refundable annual fee of:-

• (a) S$199 for the first year; and
• (b) S$50 yearly from the second year onwards until expiry of the instalment tenor.

The annual fee for the first year will be deducted upfront from the approved Dash Advance Personal Loan amount.
From the second year onwards until either the expiry of the instalment tenor or the final instalment amount payment (whichever is the earlier), the annual fee will be charged to your Dash Advance Personal Loan account. We will waive the annual fee if we receive all instalment amount payments on or before the due dates in full for the preceding 12 consecutive calendar months.
We reserve the right to vary the annual fee by giving you notice in accordance with our usual practice. Please refer to clauses 35.10 and 7.3 of our Customer Terms.
 Late payment and finance charges for Dash Advance Personal Loan
If we do not receive the minimum payment as indicated on your statement by the due date, a late payment charge of S$60 will be charged if minimum payment is not received by the due date.
Payments services are provided by Telecom Equipment Pte Ltd (“SingTel”) and banking products are provided by Standard Chartered Bank (Singapore) Limited.

If we do not receive the instalment amount payment in full on or before the due date and a balance is carried forward from the relevant statement, finance charges will be calculated on a daily basis at the EIR of 24.455% per annum (minimum).
We reserve the right to vary the late payment and finance charges, and the basis for calculating the late payment and finance charges applicable for the personal loan at any time. We need not give any reason for doing so.
Conversion feeYou must pay a conversion fee of S$50 for each change to the instalment tenor or any repayment aspect of the Dash Advance Personal Loan after the approval of the loan.
Account statementA consolidated monthly Dash Advance Personal Loan account statement will be sent to you every month.
RewardsUnless we agree otherwise, Dash Advance Personal Loan is not eligible for rewards, rebate, mileage program, or any other promotions.
Account closure or early settlement
You must notify us in advance if you wish to close your Dash Advance Personal Loan account or fully repay any Dash Advance Personal Loan prior to the expiry of the instalment tenor. For clarity, partial redemption of the Dash Advance Personal Loan is not allowed.
The following terms and charges will apply if you close the Dash Advance Personal Loan account or fully repay the Dash Advance Personal Loan prior to the expiry of the instalment tenor:

• (a)  we will calculate and notify you of the outstanding balance and the payment due date for the entire outstanding balance; and
• (b)  you must pay the entire outstanding balance together with an early redemption fee of S$250 or 3% of the outstanding principal, whichever is higher.

If you fail to pay the entire outstanding balance on or before the due date stipulated by us in full, finance charges at the prevailing interest rates will be charged from the due date until the date such sums due (including finance charges) are paid in full.
The entire outstanding balance includes the total sum you owe us in respect of Dash Advance Personal Loan according to our records. This includes any fees, charges, goods and services tax, interest, costs, and expenses.
Consent to disclosure and use of your information
You consent to us disclosing to SingTel the opening and closure of your Dash Advance Personal Loan account for the purposes of:

• (a) our collaboration arrangements (including fees and other arrangements) with SingTel in relation to the product; and Payments services are provided by Telecom Equipment Pte Ltd (“SingTel”) and banking products are provided by Standard Chartered Bank (Singapore) Limited.

(b) SingTel’s determination of your eligibility for any rewards programme that it may offer from time to time.